A beneficiary can receive
payment on the third day following the initiation of your
instructions. For payments through the local clearing or
through check there may be an additional delay depending on the
time it takes for the delivery of funds.
The service fee for each
transfer is dependent on the payment method you choose.
Yes. As foreign currency
conversion is required to convert your foreign currency into
INR to credit to your beneficiary accounts in India, on such
currency conversions, with effect from 1st July, 2017, there is
a GST (Goods and Services tax) of 18% applicable on the value
of service. Per
http://www.cbec.gov.in/htdocs-cbec/gst/eflier-valuation-gst27062017.pdf.
The value of the service is determined using the following
slabs.
(a) 1 % of the gross
amount of currency exchanged for an amount upto Rupees 100,000
subject to the minimum amount of Rupees 250.
(b)Rupees 1000 and 0.5 % of the gross amount of
currency exchanged for an amount of Rupees exceeding Rupees
100,000 and upto Rupees 10,00,000.
(c) Rupees 5500 and 0.1 % of
the gross amount of currency exchanged for an amount of Rupees
exceeding 10,00,000, subject to maximum amount of Rupees
60,000.
Yes,there are limits for
how much you can send for each payment method.
Per Transaction
$5,000.00
Per Transaction
$5,000.00
Daily Limit Per Beneficiary:
3
Instructions that have
been issued for immediate single transfer may not be cancelled
once confirmed. Payment requests for future dates may be
cancelled prior to the transaction date.
There is no limit to the
number of beneficiaries that you can enroll. Please note you
may not exceed the monthly transaction limit for the total of
beneficiaries enrolled.
You may enroll more than
one bank account for the purpose of issuing transactions. You
can structure your payments so that any beneficiary may receive
funds from the various accounts you have enrolled.
In the rare event of an
unauthorized transfer from your account, please notify customer
service immediately.
If you are in U.S. and
you are looking for assistance on how to transfer money, call
our customer service representative at 505-217-0971.
Alternatively, you can send your inquiries at
support@indusfastremit-ca.com
You only need to enroll
one beneficiary during the enrollment process and this is
performed as part of the security of our system.
Yes, after you complete
the initial enrollment you can add as many beneficiaries as you
would like
The process can take up
to three business days,but quite often if you have online
access to your statement you can access the payment amounts the
next morning.
This process is used to
validate ownership of the account. We do this to protect your
security and prevent fraudulent activity.
Yes, after you complete
the enrollment you will be allowed to enter as many bank
accounts as needed.
Yes the password must be
at least 6 characters and include at least 1 number.
You will need to contact
the beneficiary in order to receive this information. If you
reach the point in the application where you need this
information you can save your work by click on " Save as Draft
" and you will be allowed to return to the application and
enter your username and password and complete the enrollment.
It can take as long as 3
days and as short as 1 business day depending on how long it
takes for the sub-dollar payments to post to your account.
In order to find the
sub-dollar payment amounts you will need to access your bank
statement. The fastest way to accomplish will be to access your
statement online and retrieve the amounts.
Yes, you will be required
to upload a valid Passport Photo ID. You may be requested to
upload additional documents, if required, to complete your
registration.
In order to reply to your
request in the most efficient manner you should look up the
individual transaction in dispute and click on the non-receipt
link and complete the form. This will electronically submit
your request directly to the operations group that delivers the
payment to the beneficiary and they will respond with an answer
to your request.
Due to international
holidays, different time zones and different processing
schedules it requires four full business days to apply the
money to the beneficiary's account. Unfortunately we cannot
accept any non-receipt claims until after the expiration of the
four business days. If after four business days the payment has
not been received please access the transaction on the Web site
and click on the non-receipt link to electronically file a
claim.
If you have received a
refund for your transaction then you will need to contact the
beneficiary to verify that you have the accurate account
information and then submit your payment again. If you have not
received a refund for your transaction and the beneficiary has
not received the money then you will need to contact us by
calling 505-217-0971.
Due to international
holidays, different time zones, and different processing
schedules it requires 3 full business days to respond to
non-receipt requests. Our customer team thoroughly investigates
all non-receipt claims to resolve any discrepancies and they
will respond to you via email as soon as they complete their
investigation.
The reason the money was
refunded to you was because we were unable to locate the
beneficiary's account. It is very important that you check with
your beneficiary and confirm their account information matches
the account information you have stored in our system. After
you have successfully confirmed this information and updated
the beneficiary profile on the Web site please try to send your
payment again.
The transaction failed
because we were unable to debit the money from your U.S. Bank
account. This usually happens when there are insufficient funds
to cover the debit. You should confirm that the money has not
been debited from your account and then check to see that you
have sufficient money to cover the payment amount. If you have
sufficient money in your account you can create the transaction
again.
A refund will only be
processed in cases when the money you sent could not be
delivered to the designated beneficiary. If the money has been
successfully delivered to the beneficiary you will need to
contact the beneficiary and request that they refund the money
to your account.
This occurs when your
transaction amount has been reconverted from Local Currency
back to US Dollars at the exchange rate prevalent at the time
of this reconversion.
In order to cancel a
future payment you must go to the manage beneficiary page and
select edit the beneficiary that is receiving the recurring
payment. From this edit page you will be able to modify or
cancel your instructions.
This delay is due to the
payment network that is used to transmit the funds. This
payment network requires at least 24 hours to make funds
available. This can sometimes take up to 3 days depending on
your financial institution.
This is to protect the
security of your relationship with us. The two sub-dollar
credits are sent to the account registered as the sender's
account. To verify that only an authorized party of that
account has access to the data, we require you to confirm the
amounts issued. This ensures that only you or an assignee on
the account has access to your data.
We maintain 12 months of
payment history on the Web site. We will maintain an offline
history that may also be requested if the need arises.
You cannot file a
non-receipt claim until the transaction has been successfully
received from your U.S. Bank. This delay can be due to
international holidays, different time zones, and processing
schedules.
This is the date the
funds should be available to the beneficiary. We cannot always
guarantee this date because of different time zones, country
holidays and general processing schedules. This should serve as
a guideline for availability of funds. Please contact your
beneficiary to confirm receipt.
When you change your
financial account all of the future payments associated with
that account are cancelled.In order to continue with the future
payments you will need to access each beneficiary with future
payments and modify the financial account to reflect the new
account. We advise that you add your new account before
deleting the old account so that you can associate any future
payments with the new account and then delete the old account.
The rate calculator is
used for informational purposes only. The rates in this
calculator do not represent the actual rate that will be
applied to your transaction. This calculator provides an
approximation. You can submit either the USD or Local Currency
amount to see an approximation of the corresponding amount.
